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If you spend more than five minutes trying to figure something out, call us”. Your company and staff stand by this mantra – and they are always eager to help every time we call… EVERY TIME.
Having worked with local treasurers and assessors for nearly 20 years I have only heard universally positive testimonials about BS&A. That doesn’t happen by accident.
Tax support goes beyond any past experience with customer support, especially software support. I consider these folks an extension of my staff as they are always available. Typically a response to an email, phone call, or fax comes within 10 minutes and often an apology if the wait has been longer than they feel it should have been. They are attentive, receptive, and understanding of the fact that our knowledge of technology pales in comparison to theirs yet they bring it down to our level to resolve whatever issue we may be experiencing. I especially like the “remote in” support allowing tax support to see exactly what we are seeing. This has aided greatly in solving problems or answering questions. We appreciate the fact that they welcome suggestions of possible enhancements to the program from their users and it is often not long before we see those changes implemented. Their customers are important to them and it is very evident.
I love this company and their tax program. I love what technology can do to make us better at what we do and this is the tool and the people that do it best. I cannot imagine my job without them.
I take my hat off to the support staff, I cannot imagine doing their job with so many variables between units of government and seemingly constant change from Lansing. Also to the programmers who always find a way to help us out, not to mention everyone else at BS&A.
I cannot say enough good things about or express my appreciation to Dan Kirwin, he has conducted educational classes many times in my county in the last 10 or so years and never once have I heard anyone being disappointed. I always attempt to host a STC renewal class here and the BS&A classes are my first choice.
BS&A support has always been prompt, knowledgeable and courteous. I amazed at how prompt the response is during peak processing times. I’m sure they get the same call over and over when all the clients are doing the same task under a time crunch, yet the support team never lets on to their stress. Even when you ask the dumb question, they don’t make you feel like it was a dumb question that you should have been able to figure out on your own.
We utilize the website display of tax information. When we launched this our call volume decreased tremendously. We have had comments from tax preparers thanking us for the information and praising how easy it is to use. They appreciate that we use the same format as the township around us making it easier for them to get tax information regardless of where their client lives. The landlords in our community also appreciate that they can look on-line to see if their tenant is paying their utility bill.
With BSA, customer service means talking directly with support staff, not waiting forever on hold, and having your phone call returned the same day.
BS&A believes in delivering the best product to make your job easier. They offer great programs and excellent training. Take advantage of both to get the most out of your investment!
Prompt customer service is the first thing that comes to mind when ever I am asked to comment on BS&A. Without a responsive customer support team the best software program would be useless. BS&A has a support team that is second to none. The fact that I can email a question to the support team is great. I usually receive an answer within an hour of making my inquiry.
Another customer service feature that I like is online newsletters. The newsletters are always informative and the fact that they are online makes it easy to save and refer back to them when needed.
“AWESOME” is the only word to describe the customer support at BS&A. It is great to know that whenever you need to contact the BS&A tax support staff they will respond quickly and efficiently. They almost always solve the problem immediately and if they can’t you can rest assured they will stay with the problem until it is solved.
Getting the BS&A software is one of the best things we have ever done in the township.
BS&A software is extremely responsive and receptive to our needs. The inter-workings of the departmental databases enhance our performance. Updates are crucial to assessing and tax changes. BS&A has updates available upon new changes and updates required by the State. The software and services are ever expanding to our needs and desires.
Questions and technical issues are dealt with in a courteous in a timely manner.
I would not hesitate to encourage BS&A software to other professionals.
BS&A’s customer service is second to none. One of their greatest assets is that they are very proactive and continue to develop new and improved methods for our use of their software… To me, this represents the epitome of value enhancement and evolving to meet the demands of the appraisal industry.
I have also found their ability to remotely log in to my computer and walk me through various “technical support issues” very helpful. There have been times where I am uncertain about performing a mass change to my appraisals for fear of losing data integrity, and they are always very thorough, careful, and respectful to preserve my hard work while educating me through the task at hand.
Get in touch and we would be happy to schedule a detailed overview of our solutions.
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14965 Abbey Lane
Bath, MI, 48808
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