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What our clients are saying...


I appreciate the drill down and the sorting capabilities in the tables. These help us track down specific items. There are many options for reports which can be created and streamlined for unique situations.

I am generally well pleased with both the products and the service.

Gary Veldhof – IT Analyst, Char Veenstra – Deputy Treasurer

The cost was reasonable and was certainly a deciding factor for us. However, I felt that it was a good move to purchase the fund accounting package from BS&A because of the broad package of software programs available through your company.

Life is easier now. The BS&A software is dependable and we have been able to accumulate history. The previous AS400 system did not have the capability of providing any historical functions. Once you printed out the information and closed out the month the information was gone. Forecasting for the budget process is a lot easier when you can compare prior years.

Randi Holthouse, Clerk

For us it was being shown what the UB software could do. We had spent a year or more in calls and road trips with this other vendor and realized they were not able to handle what we would need, nor could they show us what it was that they do to handle certain things. Because of the conference calls and site visits from BS&A personnel, along with the various calls to other Cities and road trips to visit the two cities to see how the system worked, it was decided that BS&A could handle the large volume of customers we have, along with the specialized programs (custom to us) we would need to do our billing.

We use handheld computers for our work orders that needed to be custom built for us. We also are court mandated to do a “look back adjustment” every year based on what we charged and what we should have charged on each cubic meters that has to be passed along to the customer. We also had customized for us our meter readings for billing purposes that are read by Consumers Energy, which we needed to be able to receive thru a FTP file and applied to our customers accounts.

Nancy Fitzsimmons, Customer Service/Billing Supervisor

BS&A was highly recommended & we needed to change from our antiquated system.

Everything about my job was made easier with UB. I find the whole process of calculating and printing the bills to be much easier than our previous program, adjustments are easier, account histories are easier to provide.

Bridget Glasgow, Deputy Clerk

In one word, integration. All the applications are integrated to reduce keystrokes, which reduces staff time, which reduces errors. That translates directly to cost savings for the organization.

BS&A has been very easy to work with from the initial implementation to on-going day-to-day operations. They have become an integral part of our overall team.

City of Plymouth

I am just finishing our first budget since we converted to BS&A software. This software has made our budgeting process much simpler.

All the report writing is great. It can be downloaded into different formats.

Cindy Shane, City Treasurer

Yes, the programs are much more user friendly. The budget feature in GL is great. In AP the recurring invoices is a time saver.

The products incorporate the latest features on the market and the support is fantastic. Everywhere I go I talk up BS&A.

Dee Bowden, Accounting Administrator

Yes, the job is easier. The time savings and the speed of the applications make for higher productivity. Also, we are timely with reports to our other county departments who rely on us for their financial reports and check processing. One feature I like is the year end close. It takes about 5 minutes to close the books—the old system did not allow for posting of the current year entries until the prior year was closed, very annoying to say the least. And the close took a full day and you could not do any other applications while that was in process.

The second feature we are excited about will be the new budget processing in the .net version. We are looking forward to having departments enter their budget data and using the forecasting tools to look at a 2 year budget.

Joe Wakely, County Treasurer

The product itself is very user-friendly, which in turn makes implementation and training a smooth process. The implementation specialists were very knowledgeable with the IT aspects and the practical aspects of the programs.

Yes, life is easier with BSA. We have increased staff efficiency, reduced paper usage significantly, our Board is happy with the reports produced by BSA.

Rachel Frisch CPA, Finance Director
BS&A Fund Accounting programs have definitely streamlined our process at the City. We have a very small staff and are always looking for ways to do more with less staff and not a lot of time. The reporting options are awesome….you have so many options available when you are looking for various things.
Cheri Neu, Finance Director/Treasurer
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The support staff listens first, and then proceeds to repeat what was told to them, assuring me that they did hear my concern or question! If our explanation is not clear they have the ability to get into the system and we can literally walk them thru our issue. Having many clients at B S & A, could mean a tie up for support, however you are NEVER made to feel you are bothering them, and the turn around time on support is outstanding.
Deb Shellenbarger Utility Billing/Admin

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