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Citizen Request for Action

Our Citizen Request for Action (CRA) application is designed to log and track requests from both residents and your staff. CRA can also create code enforcements, generate work orders through the Work Order application, and take multiple requests and associate them with an existing issue.

Tight Integration with Community Development and Work Order

Integration with Community Development allows for appropriate requests to quickly and effortlessly generate code enforcement actions. Work Order integration uses workflow rules to easily forward those requests to the appropriate person/department for quick resolution.

AccessMyGov Web Integration

Residents are able to submit requests online, and check on the status of those requests via AccessMyGov.

Email Alerts

Email alerts can be sent to citizens:

  • When requests have been received
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  • If/when the request has been dismissed
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  • If/when action has been scheduled
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  • If/when action has been resolved

Customizable Questions

Municipalities can set up their own questions, relevant to the type of request, to gather the information needed to properly address issues.

Interested in learning more?

Get in touch and we would be happy to schedule a detailed overview of our solutions. 

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Why use BS&A Software?

Our applications deliver hundreds of built-in reports so you can quickly pick and choose what you need. At the same time, we supply a flexible report writer so you can customize selected system reports or create your own.

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Need help finding the right software solution?

We’ll help you find the software that fits your needs. Get in touch with our team to get started.

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BS&A is a company of good communication – both listening and teaching. They want our City to be successful.
Gary Veldhof – IT Analyst & Char Veenstra – Deputy Treasurer

Software Support & Training

Your resource for everything you need to learn about your software. Can’t find what you’re looking for? Get in touch for support.

Have questions or want to learn more about our software? We’re here to help! Feel free to

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