1-855-BSA-Soft

Citizen Request for Action

Our Citizen Request for Action (CRA) application is designed to log and track requests from both residents and your staff. CRA can also create code enforcements, generate work orders through the Work Order application, and take multiple requests and associate them with an existing issue.

Tight Integration with Community Development and Work Order

Integration with Community Development allows for appropriate requests to quickly and effortlessly generate code enforcement actions. Work Order integration uses workflow rules to easily forward those requests to the appropriate person/department for quick resolution.

AccessMyGov Web Integration

Residents are able to submit requests online, and check on the status of those requests via AccessMyGov.

Email Alerts

Email alerts can be sent to citizens:

  • When requests have been received
  •  
  • If/when the request has been dismissed
  •  
  • If/when action has been scheduled
  •  
  • If/when action has been resolved

Customizable Questions

Municipalities can set up their own questions, relevant to the type of request, to gather the information needed to properly address issues.

Interested in learning more?

Get in touch and we would be happy to schedule a detailed overview of our solutions. 

#7

Why use BS&A Software?

Our goal is to help you deliver top-quality service to your constituents.  We provide the tools necessary for you to deliver timely and personal service to your citizens.

See more reasons

Need help finding the right software solution?

We’ll help you find the software that fits your needs. Get in touch with our team to get started.

Get in Touch

BS&A is a very user friendly program. Your reports can be tailored to your wants and needs. Our Building, Water & Sewer, Assessing, Tax, General Ledger and Receipting have all switched to BS & A and we love the links that we have between the different departments now. The help system built within the system is fantastic. If you still have problems after the “HELP”, more assistance is only a phone call away. You wouldn’t be sorry with the switch to BS&A. You would be working with knowledgeable, kind and consider...

Continue Reading »

Carol Houseman, Treasurer

Software Support & Training

Your resource for everything you need to learn about your software. Can’t find what you’re looking for? Get in touch for support.

Featured Tutorial

Check out our learning center for more videos
Employee Self Service

Employee Self Service

Employees can view prior checks, request changes to personal employment information, check leave balances, etc.

Added in AccessMyGov

Have questions or want to learn more about our software? We’re here to help! Feel free to

Get in Touch