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BS&A Software Blog

Mar
15
BS&A Software’s .NET applications utilize a feature of the Microsoft Windows Operating System called Microsoft Distributed Transaction Coordinator (MSDTC). MSDTC is used by the .NET applications to ensure that transactions between shared databases are fully committed. Should the transaction fail at any point, MSDTC will roll the entire process back to the state the database was in before the transaction was attempted. For example, if a use...

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Jun
24
S.I.D., or Support Information Display, was developed as a way for Support Managers to further communicate with their staff on a consistent basis. S.I.D. was the brainchild of the entire support department during monthly departmental meetings, and is successfully being used to convey all of the important information the Support Department needs to know throughout the day. Two, very large S.I.D. monitors are set up on each side ofthe support dep...

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May
27
What is a User Group? User Group meetings are held for users of our .NET applications, and focus on… Presenting new features in a relaxed, open environment; these are not training classes or demos. Highlighting useful features that may get overlooked in day-to-day use. Providing an opportunity for customers to get together and discuss their use of the software. Providing an o...

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Apr
15
On March 1st, BS&A eagerly launched our first online customer forum: the BS&A Community. The new community is hosted by our business partner, Get Satisfaction, and enables members to post discussions and read and respond to posts made by other members. Unlike a blog, which is usually written by one user, an internet forum like the BS&A Community allows all members to create posts and start new topics. The new community site not onl...

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Posted in: General
Sep
09
1) Provide Unparalleled Customer Service Make an effort to connect with the customer to develop a trusted relationship. Try and remember little things like their child’s birthday if they mention it for example. This shows them that we care more about them than just making sure their program runs without errors.                 -Brian Powell 2) Be easy to do busine...

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Why use BS&A Software?

Save your staff time with the use of Internet Services. We know you don’t have the extra resources to have your key personnel spend a large part of their day answering tax and utility billing questions from title companies and realtors. We save you time by providing that information on-line.

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Very customer oriented. The level of customer service is very good.
Edward Sell, Finance Director

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