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BS&A Software Blog

Jan
15
I believe our support is above and beyond the traditional definition of the word. We don’t sound “scripted,” and we get to know our customers on a personal and friendly level to make them feel comfortable continuing to call for help. We often join in on others’ support calls just to see if we can lend a hand (or brain) if needed. We take on large projects and team up to be sure our customers are taken care of. I love hearing us be compared to oth...

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Jun
03
At BS&A, we want your experience using our software to be as smooth as possible. Because of this, we don't just aim to meet your expectations; we aim to exceed them in every way. Our technical staff is proficient at diagnosing system and network errors both inside and outside of our applications. While you may have been turned away from other technical support departments in the past due to an error outside of their application, BS&A al...

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Posted in: General
Aug
22
Our Assessing support and training staff are frequently asked, “When will your company expand its presence in the reappraisal and contract assessing part of the Michigan market?” Although the thought of this venture sounds exciting, and aligns somewhat with what we currently offer, we have no plans to expand into this market.  All of our Assessing staff has experience working for local government, and is familiar with what our customers nee...

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Mar
15
BS&A Software’s .NET applications utilize a feature of the Microsoft Windows Operating System called Microsoft Distributed Transaction Coordinator (MSDTC). MSDTC is used by the .NET applications to ensure that transactions between shared databases are fully committed. Should the transaction fail at any point, MSDTC will roll the entire process back to the state the database was in before the transaction was attempted. For example, if a use...

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Sep
15
The Excel export can be used as an alternative to generating reports through the Report Designer, and is available on most tables. Instead of editing a report and choosing the data fields to include, exporting to Excel allows you to easily select the data to export, and allows you to group and sum fields to see totals. Excel gives you even more flexibility and control over how your data is represented. Reports created using this method can be exp...

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Maximize your municipality's resources with our tight integration between applications. We know you are struggling to do more with less. We know you don't have time to enter information twice. Our integration strategy is designed to dramatically increase your staff's productivity across the board.

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Kudos on a great product from a great company with professional and courteous employees.
Jeffrey A. Dunlap, Building Official

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