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BS&A Software Blog

Jun
15
We are always happy to hear ideas from our users on ways in which our programs can be improved. Since you are the ones using the programs every day, your input and thoughts are crucial in building a great product.   Ideas that are submitted to our support team from customers become “cases” that get reviewed in our bi-weekly New Feature Meetings. In these meetings, support and developer staff discuss the cases to see if they would work on a...

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Posted in: General
Oct
15
Save time and resources by utilizing BS&A’s AMG Tax Bill print feature! While paper bills will still need to be sent out at the beginning of July and December, AMG’s Tax Bill print feature lets taxpayers view an electronic copy of their bill, potentially eliminating phone calls, customer walk-ups, and re-printing of bills in your office. If taxpayers choose to print the bill, they must first save it as a PDF, giving them a greener option. ...

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Jun
10
Today I pose the question: What is the benefit of entering data into a database if we can’t get it out? If we spend all of our time entering data but fail to include important pieces of information about a record, it can be very difficult to filter properly later. Many times, I am asked to help produce a report to display data broken down or filtered into various ways. One of the most common queries is the number of Commercial or Residential ...

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Jan
15
I believe our support is above and beyond the traditional definition of the word. We don’t sound “scripted,” and we get to know our customers on a personal and friendly level to make them feel comfortable continuing to call for help. We often join in on others’ support calls just to see if we can lend a hand (or brain) if needed. We take on large projects and team up to be sure our customers are taken care of. I love hearing us be compared to oth...

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Aug
05
In our Assessing Department at BS&A, we consider both our training and support staff to be “SMEs”, or Subject Matter Experts.  Because all of the members of our Assessing team actively work, or have worked for a municipality, we understand the problems faced by our customers.  Since our Training and Support teams are able to put themselves in the seat of the customer, solving problems becomes easier and the ability to co...

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Why use BS&A Software?

We have shunned the use of voice mail for 15 years. When you have an important issue or problem to solve, the last thing you want to do is get stuck in voice mail jail. Instead, you want a live person to help you with the problem at hand. We agree.

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I found your staff extremely professional and knowledgeable when we installed the new software. I don’t think it could have gone smoother. Before I updated and have the pervasive, the techs sometimes had a problem, but it wasn’t anything a more senior tech couldn’t handle. I find my questions are always handled very quickly and that customer service takes my concerns very serious.

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