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BS&A Software Blog

Aug
29
BS&A offers several classes on how to most efficiently use our Assessment Administration [CAMA] System.  All of these classes are included on the approved list for 6 hours of continuing education credit by the State Tax Commission.  The classes offered cover abroad range of topics and are designed for both advanced and new users.  Additionally, within these classes we offer topics on specific items such as GIS integration, how ...

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Jun
15
We are always happy to hear ideas from our users on ways in which our programs can be improved. Since you are the ones using the programs every day, your input and thoughts are crucial in building a great product.   Ideas that are submitted to our support team from customers become “cases” that get reviewed in our bi-weekly New Feature Meetings. In these meetings, support and developer staff discuss the cases to see if they would work on a...

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Posted in: General
Jul
22
The Financial Management Training Team is made up of a group of individuals with varying backgrounds, specific talents, and one common goal…to create a smooth and comfortable transition for our customers as they go live with the BS&A Financial Management programs. By definition, one would expect the training process to be the simple act of demonstrating how to operate the software; and this is certainly a part of the process.  Ho...

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May
15
Would it be safe for me to say that, what you expect from customer service, I am prepared to give? Yes! When I think of what the customer might be going through at the time, I can give them better support, have more compassion, really try to listen a little more closely, and be more patient. I am able to think of what a customer might be going through by thinking about what I or someone I care about is going through, and what I would want for the...

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Dec
15
Like anything stored on a computer, it is important to protect your data. Your Building Department database should be backed up frequently to protect the information you have entered (we recommend at least once a day). Most units have a network backup system to facilitate this (ask your IT department to see if you can utilize this system). Having backups of your BD database is an important measure to take in order to avoid issues with the i...

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#31

Why use BS&A Software?

Our core values are: 1. We Provide Unparalleled Support; 2. We're easy to do business with; We Pursue Excellence. We Have Passion. We choose never to be satisfied; 4. We're Humble. We conduct ourselves with Integrity; 5. We take care of each other.

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The support staff is knowledgeable, very pleasant, and friendly… and really care about solving your problems.
Kurt Kuure, City Clerk, Treasurer

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