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BS&A Software Blog

May
27
What is a User Group? User Group meetings are held for users of our .NET applications, and focus on… Presenting new features in a relaxed, open environment; these are not training classes or demos. Highlighting useful features that may get overlooked in day-to-day use. Providing an opportunity for customers to get together and discuss their use of the software. Providing an o...

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Jun
17
This summer BS&A will be hosting User Group meetings for our Financial Management applications. For those who may be unfamiliar, User Group meetings are a great opportunity for our staff to meet our customers face-to-face, showcase new features, and give users a chance to meet and interact with other users of our software. The meetings feature an open forum, where customers can ask our staff and other users questions, and learn a variety of ...

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May
15
Would it be safe for me to say that, what you expect from customer service, I am prepared to give? Yes! When I think of what the customer might be going through at the time, I can give them better support, have more compassion, really try to listen a little more closely, and be more patient. I am able to think of what a customer might be going through by thinking about what I or someone I care about is going through, and what I would want for the...

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Jun
15
We are always happy to hear ideas from our users on ways in which our programs can be improved. Since you are the ones using the programs every day, your input and thoughts are crucial in building a great product.   Ideas that are submitted to our support team from customers become “cases” that get reviewed in our bi-weekly New Feature Meetings. In these meetings, support and developer staff discuss the cases to see if they would work on a...

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Posted in: General
Jun
10
Today I pose the question: What is the benefit of entering data into a database if we can’t get it out? If we spend all of our time entering data but fail to include important pieces of information about a record, it can be very difficult to filter properly later. Many times, I am asked to help produce a report to display data broken down or filtered into various ways. One of the most common queries is the number of Commercial or Residential ...

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The BS&A Software is extremely user friendly. It makes moving within the data of each parcel or from parcel to parcel within the township a breeze.
Nancy Stark, Office Administrator

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