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BS&A Software Blog

Aug
08
Our Assessment Administration support and training staff are frequently asked, “How many governmental unit Assessors use your CAMA System?” Currently, BS&A is proud to state that we serve 99% of the Michigan Assessor market.  We believe this presence provides a tremendous advantage with respect to consistency and cost.  Since we are able to spread the software development and support cost among many governmental units, we are able ...

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Jun
15
We are always happy to hear ideas from our users on ways in which our programs can be improved. Since you are the ones using the programs every day, your input and thoughts are crucial in building a great product.   Ideas that are submitted to our support team from customers become “cases” that get reviewed in our bi-weekly New Feature Meetings. In these meetings, support and developer staff discuss the cases to see if they would work on a...

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Posted in: General
Apr
29
Through my position as a trainer, I have found that I learn from my customers just as much as they learn from me. In fact, what a lot of people may not realize about teaching is that for every hour you spend teaching someone, you spend about the same amount of time learning and preparing. By way of this blog, I would like to share what I have learned in the field and pass along information that will be useful for our customers in Community Dev...

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Jul
15
Processing monthly bank reconciliations can be a very time-consuming task, what with juggling checks, deposits, and miscellaneous transactions – especially when there are multiple bank statements. Staying organized within each of these transaction types is the key to streamlining the reconciliation process. Available in both our Cash Receipting and GL/Budgeting applications, our Deposit Creation feature is just the tool you need. Deposit Creatio...

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Jan
15
About a year ago, BS&A added a great feature to all of its applications, allowing users to easily submit requests for support without having to pick up the phone. Instead, requests could be submitted directly through the Help menu of each of our applications: This feature has proven to be very successful; we now receive roughly 30% of support requests through our Help menus. There have been a few occasions, however, where an email com...

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Posted in: General
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#10

Why use BS&A Software?

Our developers and user-interface designers focus heavily on making complex processes easy for you to implement. We know your municipal employees value software that is intuitive and easy to use.

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I must repeat the terrific customer service Lori and Bob provide on the BS&A telephone help line. On occasions when my brain goes dead and my ability to maneuver through the system is limited, Lori and Bob always point me in the right direction, help me troubleshoot, and leave me with the ability to complete the task without further assistance.
City of Fraser, MI Building & Code Enforcement
Kelly Ann Dolland, Clerk

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