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BS&A Software Blog


Financial Management

Mar
15
I believe that support is making the customer feel comfortable calling for help, no matter how “stupid” they feel the issue is. We are here for them regardless of the complexity of their issue. Support is teaching the customer how to perform a task and encouraging them to learn it. Support is the customer’s biggest cheerleader. I think it is important that we get excited for the customer, especially when they are excited that they have learned so...

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Jul
15
Processing monthly bank reconciliations can be a very time-consuming task, what with juggling checks, deposits, and miscellaneous transactions – especially when there are multiple bank statements. Staying organized within each of these transaction types is the key to streamlining the reconciliation process. Available in both our Cash Receipting and GL/Budgeting applications, our Deposit Creation feature is just the tool you need. Deposit Creatio...

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Nov
15
User Group Meetings We are holding Payroll User Group meetings 11/28/2013, 12/5/2013, and 12/12/2013. Please click here for more information or to sign up. What types of W-2s do you need? If you file electronically with the Social Security Administration, any type of W-2 will do. You can use either the 4-up or 2-up format, and we can customize the Payroll program to match those forms. If you do not file electronically, you will need to get t...

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Oct
07
BS&A provides an easy-to-use CASS Certification process in our Utility Billing, Tax, Assessing, and P.R.E. Audit applications.  CASS is a United States Postal Service (USPS) acronym that stands for Coding Accuracy Support System. The term CASS is widely used by the USPS when referring to the verification status of an address list. This process will go through the parameters that you select for your database, then verify or change the a...

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Jun
24
S.I.D., or Support Information Display, was developed as a way for Support Managers to further communicate with their staff on a consistent basis. S.I.D. was the brainchild of the entire support department during monthly departmental meetings, and is successfully being used to convey all of the important information the Support Department needs to know throughout the day. Two, very large S.I.D. monitors are set up on each side ofthe support dep...

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BSA has a complete approach for integration of our software. They had full integration with the property tax, Utility, Permits and Cash Receipt systems. Our experience with assessing and tax opened the door. I appreciate the speed in providing solutions as laws are changing. Some features we like: 1) Tracking transactions to the source. 2) Blocking incorrect entries. You can’t enter an out of balance by fund transaction.
Daniel L. Carlton, Township Manager

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