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BS&A Software Blog


Financial Management

Sep
02
In the spring of 2011, BS&A began the company’s first internship program. We started the program in hopes of acquiring qualified college students to come in, learn about the company, and take on the same training and responsibilities as our full-time Support Technicians. The program quickly took off, and we had some very qualified students working with us and splitting their time between school and working in the Support Department. W...

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Nov
15
User Group Meetings We are holding Payroll User Group meetings 11/28/2013, 12/5/2013, and 12/12/2013. Please click here for more information or to sign up. What types of W-2s do you need? If you file electronically with the Social Security Administration, any type of W-2 will do. You can use either the 4-up or 2-up format, and we can customize the Payroll program to match those forms. If you do not file electronically, you will need to get t...

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Oct
07
BS&A provides an easy-to-use CASS Certification process in our Utility Billing, Tax, Assessing, and P.R.E. Audit applications.  CASS is a United States Postal Service (USPS) acronym that stands for Coding Accuracy Support System. The term CASS is widely used by the USPS when referring to the verification status of an address list. This process will go through the parameters that you select for your database, then verify or change the a...

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Mar
15
I believe that support is making the customer feel comfortable calling for help, no matter how “stupid” they feel the issue is. We are here for them regardless of the complexity of their issue. Support is teaching the customer how to perform a task and encouraging them to learn it. Support is the customer’s biggest cheerleader. I think it is important that we get excited for the customer, especially when they are excited that they have learned so...

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Sep
15
We are very good at troubleshooting the issues our customers bring to us. I’m proud of the teamwork that we have with each other, and how good we are at teaching our customers more efficient ways to assist them in their positions. I enjoy hearing, “Wow, you called back really fast!” I enjoy hearing the relief in our customers’ voices when I say, “I can help you with that.”
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The “Tax” and “Assessing” programs can be linked, providing up-to-the-minute name and address changes to the Tax Program as they are changed by the assessor in the Assessing data base. Many benefits to this!
Debra K. Buckowing, Township Treasurer

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