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BS&A Software Blog

Entries for September 2013

Sep
30
The ACH (Automated Clearing House) process has been around for a number of years. It is an electronic network for financial transactions in the United States, generally used for direct deposit or direct debit from checking and savings accounts. The ACH process is available in BS&A’s Accounts Payable and Payroll applications to direct deposit funds into customer or employee accounts. In our Tax, Utility Billing, and Miscellaneous Receivables...

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Sep
23
Our Assessment Administration Support and Training staff is frequently asked, “When will your Assessment Administration System be available for sale in other States?” Although BS&A has expanded our software sales to states such as Wisconsin, Illinois, Indiana, New Hampshire, Missouri, Arkansas, Georgia, and Florida, we currently do not have plans to develop a CAMA (Computer Assisted Mass Appraisal) module for these states. Our...

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Sep
09
1) Provide Unparalleled Customer Service Make an effort to connect with the customer to develop a trusted relationship. Try and remember little things like their child’s birthday if they mention it for example. This shows them that we care more about them than just making sure their program runs without errors.                 -Brian Powell 2) Be easy to do busine...

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Sep
16
Our Implementation Team brings the BS&A customer service approach to the task of implementing new software purchases. We know the challenges you face when making a software change, and pay attention to the comfort and confidence of your team. Our process emphasizes a collaborative approach to understanding your processes and configuring a solution to fit.  Every project is unique, and our team has the expertise in accounting, governme...

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Sep
02
In the spring of 2011, BS&A began the company’s first internship program. We started the program in hopes of acquiring qualified college students to come in, learn about the company, and take on the same training and responsibilities as our full-time Support Technicians. The program quickly took off, and we had some very qualified students working with us and splitting their time between school and working in the Support Department. W...

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Our goal is to help you deliver top-quality service to your constituents.  We provide the tools necessary for you to deliver timely and personal service to your citizens.

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The BS&A support staff effectively uses reflective listening skills to properly identify our question or need, is empathetic to our situation, demonstrates an understanding of the time constraints that all of us are working through and they are always very humble in their interaction skills. These qualities are basic to human interaction, unfortunately absent from so many areas of our lives but are a cornerstone of the BS&A commitment to their customers.
Steve Kingsbury, Director of Information Technology

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