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BS&A Software Blog

Entries for July 2015

Jul
15
Support means finding the most effective way possible to resolve a customer’s issue in a courteous manner, while also giving them the knowledge and tools they need to repair similar problems in the future.
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I found your staff extremely professional and knowledgeable when we installed the new software. I don’t think it could have gone smoother. Before I updated and have the pervasive, the techs sometimes had a problem, but it wasn’t anything a more senior tech couldn’t handle. I find my questions are always handled very quickly and that customer service takes my concerns very serious.

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