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BS&A Software Blog

Entries for July 2015

Jul
15
Support means finding the most effective way possible to resolve a customer’s issue in a courteous manner, while also giving them the knowledge and tools they need to repair similar problems in the future.
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#31

Why use BS&A Software?

Our core values are: 1. We Provide Unparalleled Support; 2. We're easy to do business with; We Pursue Excellence. We Have Passion. We choose never to be satisfied; 4. We're Humble. We conduct ourselves with Integrity; 5. We take care of each other.

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Without exceptional customer service, you have an unhappy customer. We have been very satisfied with the customer service we have received through BS&A. Most of the time, our questions are answered in a very timely fashion. The programmers seem to be willing to make changes to fix problems in a very short time frame. This is compared to other companies we have dealt with in the past. Sometimes fixes were only done on a quarterly basis. This results in using software that has bugs in it for a period of a few months. I’m happy to say th...

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