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BS&A Software Blog

Entries for March 2015

Mar
15
I believe that support is making the customer feel comfortable calling for help, no matter how “stupid” they feel the issue is. We are here for them regardless of the complexity of their issue. Support is teaching the customer how to perform a task and encouraging them to learn it. Support is the customer’s biggest cheerleader. I think it is important that we get excited for the customer, especially when they are excited that they have learned so...

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You can be confident that we continue adding new applications to make your job easier. Our most recent applications are Work Order, Inventory Management, and Citizens Request for Action.

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1989 was the year I gave up. I gave up trying to program appraisal software. Why? Because I found BS&A’s Equalizer software and I knew it was way better than anything I could do. Jim listened and improved the program constantly. That’s the way BS&A’s support worked then and that is the way it still works today. Listen to the user and make constant improvements.
Walt Schlichting, Equalization Director

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