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BS&A Software Blog

Entries for January 2014

Jan
15
About a year ago, BS&A added a great feature to all of its applications, allowing users to easily submit requests for support without having to pick up the phone. Instead, requests could be submitted directly through the Help menu of each of our applications: This feature has proven to be very successful; we now receive roughly 30% of support requests through our Help menus. There have been a few occasions, however, where an email com...

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#11

Why use BS&A Software?

Our applications deliver hundreds of built-in reports so you can quickly pick and choose what you need. At the same time, we supply a flexible report writer so you can customize selected system reports or create your own.

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Understanding that we are not the only customer, BS&A done a wonderful job of responding to our questions/concerns either on the first call or with a follow-up typically within 30 minutes. The staff takes the time to resolve the problem and doing follow-up to ensure it worked properly. They have always listened to our suggestions and implemented them as warranted.

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