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BS&A Software Blog

Entries for January 2014

Jan
15
About a year ago, BS&A added a great feature to all of its applications, allowing users to easily submit requests for support without having to pick up the phone. Instead, requests could be submitted directly through the Help menu of each of our applications: This feature has proven to be very successful; we now receive roughly 30% of support requests through our Help menus. There have been a few occasions, however, where an email com...

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Why use BS&A Software?

Our top priority is quick customer responsiveness. When you are trying to complete your payroll process, you can’t wait several hours for your software company to call you back. You need an answer now.

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In the BS&A Tax and Assessing programs the most important improvements to our productivity are the comment section and the ability to attach documents to the parcel. For example if a parcel received a correction to the taxable value from a Michigan Tax Tribunal you can attach a copy of the documentation from the State. This improves the amount of time required to answer questions when you have all of the information at your fingertips. As for the comment section, if you have left a message for a property owner to return your call anyone cal...

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Donna Leitermann, Treasurer

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