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BS&A Software Blog

Mar
15
BS&A Software’s .NET applications utilize a feature of the Microsoft Windows Operating System called Microsoft Distributed Transaction Coordinator (MSDTC). MSDTC is used by the .NET applications to ensure that transactions between shared databases are fully committed. Should the transaction fail at any point, MSDTC will roll the entire process back to the state the database was in before the transaction was attempted. For example, if a use...

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Aug
29
BS&A offers several classes on how to most efficiently use our Assessment Administration [CAMA] System.  All of these classes are included on the approved list for 6 hours of continuing education credit by the State Tax Commission.  The classes offered cover abroad range of topics and are designed for both advanced and new users.  Additionally, within these classes we offer topics on specific items such as GIS integration, how ...

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Jan
15
About a year ago, BS&A added a great feature to all of its applications, allowing users to easily submit requests for support without having to pick up the phone. Instead, requests could be submitted directly through the Help menu of each of our applications: This feature has proven to be very successful; we now receive roughly 30% of support requests through our Help menus. There have been a few occasions, however, where an email com...

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Posted in: General
Jan
15
I believe our support is above and beyond the traditional definition of the word. We don’t sound “scripted,” and we get to know our customers on a personal and friendly level to make them feel comfortable continuing to call for help. We often join in on others’ support calls just to see if we can lend a hand (or brain) if needed. We take on large projects and team up to be sure our customers are taken care of. I love hearing us be compared to oth...

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Jun
15
We are always happy to hear ideas from our users on ways in which our programs can be improved. Since you are the ones using the programs every day, your input and thoughts are crucial in building a great product.   Ideas that are submitted to our support team from customers become “cases” that get reviewed in our bi-weekly New Feature Meetings. In these meetings, support and developer staff discuss the cases to see if they would work on a...

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Posted in: General
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Our applications deliver hundreds of built-in reports so you can quickly pick and choose what you need. At the same time, we supply a flexible report writer so you can customize selected system reports or create your own.

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BS&A is a company of good communication – both listening and teaching. They want our City to be successful.
Gary Veldhof – IT Analyst & Char Veenstra – Deputy Treasurer

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